Selling on Amazon comes with immense potential, especially for Fulfilled by Amazon (FBA) sellers. However, it’s not always smooth sailing mistakes happen. From lost inventory and overcharged fees to damaged goods and incorrect customer refunds, sellers often leave money on the table without realizing it. That’s where an Amazon reimbursement service comes in.
We’ll walk you through everything you need to know about Amazon reimbursement services what they are, how they work, why they matter, and how to choose the right one for your business.
What Is an Amazon Reimbursement Service?
An Amazon reimbursement service is a specialized solution or third-party provider that helps sellers identify and recover money Amazon owes them due to errors related to inventory, shipping, returns, and fees.
Common Issues These Services Handle:
- Lost or damaged inventory in Amazon warehouses
- Overcharged FBA fees (like weight/dimension miscalculations)
- Customer returns not returned to inventory
- Incorrect refund processing
- Removal order discrepancies
Why Do Sellers Need Amazon Reimbursement Services?
Amazon manages millions of products and transactions daily. While it’s a well-oiled machine, it’s not perfect. Mistakes happen, and unless you actively monitor every transaction, these errors often go unnoticed.
Here’s why using a reimbursement service is smart:
- Saves time: Manual reconciliation is time-consuming and tedious.
- Recovers lost revenue: Small errors can add up to thousands of dollars annually.
- Improves financial accuracy: Ensures your P&L reflects reality.
- Compliance assurance: Many services file claims that comply with Amazon’s policies.
Types of Amazon Reimbursement Service Errors
Let’s break down the most common types of reimbursement issues Amazon sellers face:
| Error Type | Description | Example |
|---|---|---|
| Lost Inventory | Amazon loses your item in their fulfillment center or during delivery. | Item shipped but never received by customer or returned to you. |
| Damaged Inventory | Products get damaged in an Amazon warehouse. | A returned item arrives broken. |
| Overcharged Fees | Miscalculated FBA fees based on wrong dimensions or weight. | Product measured as larger than actual size. |
| Return Issues | Customer gets refund but doesn’t send the product back. | Amazon marks return as completed but item never arrives. |
| Removal Order Discrepancies | You request removal, but inventory goes missing. | 20 units requested, only 15 received. |
How Amazon Reimbursement Service Work
Here’s a simplified step-by-step breakdown of how most reimbursement services operate:
- Data Analysis: The service syncs with your Amazon Seller Central account and scans your reports.
- Error Detection: It identifies anomalies, overcharges, or discrepancies.
- Claim Filing: Depending on the service, they either file claims directly with Amazon or provide you with templates.
- Recovery: Once approved, funds are credited back to your Amazon seller account.
- Reporting: Many tools offer dashboards to track recovered funds and pending claims.
Top Amazon Reimbursement Service (2025)
Not all reimbursement services are created equal. Here are some of the most popular and trusted Amazon reimbursement services:
1. GETIDA
- Pros: Amazon-authorized, user-friendly, free audit, no upfront fees.
- Fee: 25% commission on recovered funds.
- Best for: Sellers who want a done-for-you service.
2. Seller Investigators
- Pros: Specialized in large accounts, human audits.
- Fee: 25-30% commission.
- Best for: High-volume FBA sellers.
3. Helium 10 Refund Genie
- Pros: Part of Helium 10 suite, automated detection.
- Fee: No additional cost (included in subscription).
- Best for: Helium 10 users.
4. Refunds Manager
- Pros: Hands-off, full-service, human review.
- Fee: 25% commission.
- Best for: Sellers who want a fully managed experience.
5. AmzRefund
- Pros: Transparent reporting, direct claim handling.
- Fee: 15-25% depending on volume.
- Best for: Cost-conscious sellers.
Can You File Reimbursements Yourself?
Yes, you can. But it’s not easy.
Amazon allows sellers to download transaction reports and file claims manually via Seller Central. However, you need to:
- Analyze large amounts of data
- Cross-check fulfillment and return reports
- Follow Amazon’s strict documentation guidelines
- Stay within claim windows (usually 18 months)
Unless you have the time and expertise, it’s often more efficient to outsource.
Cost of Amazon Reimbursement Service
Most services charge a percentage of the funds recovered (commonly 20-30%). Some offer free audits or flat-rate monthly plans, but performance-based pricing is the industry standard.
| Provider | Fee Model | Typical Rate |
|---|---|---|
| GETIDA | Commission | 25% |
| Seller Investigators | Commission | 25-30% |
| Helium 10 | Included | Free with subscription |
| Refunds Manager | Commission | 25% |
| AmzRefund | Commission | 15-25% |
Choose a service that charges only after recovering money. Avoid those with upfront fees.
Is It Allowed by Amazon?
Yes, Amazon allows reimbursement services as long as they follow Amazon’s policies. Services must:
- File claims based on accurate data
- Avoid duplicate claims
- Follow time limits and reporting standards
Avoid services that use shady tactics. Non-compliance can get your Amazon account suspended.
How to Choose the Right Reimbursement Service
Here’s a quick checklist to help you pick the best Amazon reimbursement service for your needs:
- Amazon authorization – Is the service approved to connect to your Seller Central account?
- Transparent pricing – Do they explain their fee structure clearly?
- No upfront cost – Do they charge only on recovered funds?
- Claim filing options – Do they offer DIY reports or handle everything for you?
- Customer support – Is there a dedicated rep or email/chat support?
Real Seller Feedback: Does It Actually Work?
Many sellers report thousands of dollars recovered money they didn’t even know they were owed.
“We recovered over $12,000 in just three months using GETIDA. Honestly, it was a game-changer for our Amazon business.”
— Lisa M., FBA seller since 2018
Reimbursement services don’t just boost profitability they give peace of mind.
Are Amazon Reimbursement Service Worth It?
If you’re doing FBA, chances are Amazon owes you money—and you might not even know it. An Amazon reimbursement service is a low-risk, high-reward investment that can significantly improve your bottom line.
It’s like hiring a watchdog for your account—sniffing out lost revenue and putting your hard-earned dollars back where they belong.
Whether you’re a beginner or a seven-figure seller, now’s the time to audit your account and see what Amazon might owe you.
💬 Got Questions?
Drop them in the comments or reach out if you’d like help choosing the right reimbursement service for your Amazon business!
